Emergency IT Services

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Are you having an IT emergency right now?  We have a team standing by, ready to provide immediate assistance.

Benefits of Emergency IT Services

It’s hard to be level-headed about evaluating IT service offerings when you’re in a panic. We’re here, and we’re happy to help. We don’t require that you be an existing customer. If you’re encountering an emergency we are willing to provide assistance no matter what caused the situation.  We’ll get you back on your feet with no strings attached. If there is to be an ongoing relationship afterwards, we’ll figure that out after the emergency situation is resolved.

We have helped customers in the past with emergencies caused by:

  • Ransomware attacks
  • IT director quit and became belligerent 
  • Natural disasters—fire, flood, tornado, roof collapse due to heavy snowfall, burst pipes during a cold snap, hurricane, and earthquake
  • Former IT service provider ended engagement suddenly and was unhelpful
  • Death of IT manager
  • Network hacked and information stolen and held hostage
  • Data theft by a former employee

It really doesn’t matter what the cause was. We have seasoned and highly qualified engineers who are ready to help you get back on your feet

We have team members throughout the United States. Travel is no issue unless the disaster itself makes it impossible, or circumstances are such that it would be unsafe for us to come to you.

Emergency IT Service Engagements

Rather than start with asking questions about what you need or what you know so far, the best course of action is to call us. We’ll figure out how to engage expediently and will bring the right resources for your situation.

Our pricing is based on what your situation requires. You can rest assured that our rates are not exorbitant, and be confident that we aren’t going to take advantage of your misfortune.

Emergency IT Service Data Sheet Download

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Emergency IT Services FAQs

Can you help us in Atlanta, Boston, Charlotte, Denver, Elkhart, Fargo, Glendale or… well, you get the idea?

YES!  We have team members all over the US and those of us who need to travel to make sure you get the right people for the job already have a bag packed.

Can you work on our Windows, Google, vmWare, Citrix, Linux, Apple, Cisco, HPE, IBM, Dell, Extreme, Juniper, Arista, Aruba, NetApp, EMC, Sophos, Fortigate, Palo Alto, Sonicwall, SuperMicro, Lenovo, nVidia, nComputing, Intel, etc. technology?

The short answer is “Yes!”  We are certified in many of these, but if there is a technology we’re uncomfortable working with, we’ll let you know. 



Can you help if the technology in question is no longer supported by the manufacturer, such as Windows XP/7, Novell Netware, or any other legacy product?

We got to where we are because we grew up with these technologies, so our qualified answer is the same as what many manufacturers will say: “We will give it our best effort.” We have extensive experience with older technologies but may be limited by being unable to find replacement hardware, drivers, or other hardware or software components.

What kind of support can you offer?

We can offer on-site or 24/7 remote support. We can help with almost any IT issue, having experience with products ranging from your workstations to your servers and everything in between. Let us know what you need, and we will see how we can help.

What Our Clients Say

I got to know Marc and CNS because he was sent to our Newark operation where in a single visit he identified the problems we were having in our network and fixed everything in a return trip.  I was so impressed I invested in his company!

Anton Schiffenhaus
Chairman of the Board

The CNS team was great. They worked with us tirelessly in the most severe situation we have ever faced. CNS uniquely understood the need in our operation having worked many years with boxmakers. We genuinely could not have gotten back on our feet without them.

Laura Boucher
Chief of Staff

Century Box

It’s not often that your vendors deliver what they promise in the sales process, but CNS has been great. They adhere to the motto, “under promise and over deliver.” Every time we needed them, they were on the spot and stuck with us until the need was met, even when it wasn’t technically their issue to solve.

Steve Olroyd
CIO

Supply One

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